Frequently Asked Questions
Everything you need to know about our handcrafted collections.
What materials are used in Ariel's Jewelry pieces?
We use premium materials including 14k gold-plating, sterling silver, and ethically sourced gemstones to ensure your jewelry remains radiant and durable for years to come.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the microfiber pouch provided with your purchase.
Are your products hypoallergenic?
Yes, all of our jewelry is nickel-free and lead-free, making them safe and comfortable for those with sensitive skin.
Do you offer a warranty on your items?
We provide a 6-month limited warranty that covers any manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.